Privacy Policy

1. Who we are

Phoenix Digital Scotland is a one-person digital studio providing web design, AI automation, SEO and web app services to small businesses across the UK.

Data controller: Phoenix Digital Scotland, trading address: 43 Craigbog Ave, Johnstone.

If you have any questions about this policy or how we handle your personal data, contact us at hello@phoenixdigitalscotland.co.uk or +44 7743 921266.

2. What data we collect

We only collect the information we need to respond to your enquiry and deliver our services. This may include:

• Your name and contact details (email address, phone number)
• Your business name, type and industry
• Details of your project or the services you're interested in
• Any information you choose to share with us in messages or enquiries
• Basic technical data such as your IP address and browser type, collected through analytics

3. How we use your data

We use your personal data for the following purposes:

• To respond to your enquiries and requests for quotes or audits
• To deliver, maintain and support the services you've engaged us for
• To communicate with you about your project
• To improve our website and services through analytics
• To meet our legal and regulatory obligations

Our legal basis for processing your data is either your consent, the performance of a contract with you, or our legitimate interest in running and improving our business.

4. Data retention

We keep your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry correspondence is typically retained for up to 24 months. Project-related data is retained for the duration of our working relationship and for a reasonable period afterwards to meet legal and accounting obligations.

5. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct any inaccurate data
• Ask us to delete your data (the "right to be forgotten")
• Object to or restrict how we process your data
• Request a copy of your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@phoenixdigitalscotland.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

6. Cookies

We use cookies and similar technologies to improve your experience and understand how our site is used. This includes analytics cookies. Some cookies are strictly necessary for the site to function. You can control or disable cookies through your browser settings, though some parts of the site may not work fully as a result.

7. Third parties

We never sell your personal data. We share data only with trusted service providers who help us run our business, such as our website hosting provider, analytics providers and form-processing services, and only to the extent needed to deliver our services. Where providers process data outside the UK, we ensure appropriate safeguards are in place.

If we build AI agents or integrations that interact with your accounts, those systems connect using the accounts and licences you own, and we only access what's needed to deliver the agreed workflow. Your data stays in your accounts.

8. Contact details

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: hello@phoenixdigitalscotland.co.uk
• Phone: +44 7743 921266
• WhatsApp: Message us on WhatsApp
• Trading address: 43 Craigbog Ave, Johnstone

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.